We collect information about you directly when you place an order for goods or services, such as when you register for a meeting or event, sign up for membership or other BeMORE services, complete a survey or donate, or where you provide it to us by any other means such as communicating with us by email, phone or post.
We may also receive your personal information indirectly, such as when you donate to BeMORE through third party services such as Just Giving.
We collect and use personal information including identity and contact details (such as name and address, email and telephone numbers), information about the services you use, any purchases or financial transactions you make, or any marketing contact preferences you give, financial and payment information, information via cookies, as well as any other information shared with us directly or indirectly as above.
If you use your credit or debit card to donate to us, or buy something online, this is done via secure transaction and we only use your card information to process your transaction.
We collect and use your personal information for carefully considered and legitimate purposes, which help ensure we can run BEMORE efficiently, raise funds effectively and deliver our educational and charitable services.
We are required to have one or more legal grounds to use your information. We consider the following to be relevant:
We use information about you to:
There are legitimate situations where we may have to share your personal information with other organisations acting on our behalf. An example could be sharing your details where we are using an external service provided via a technical supplier or mailing services provider. In these situations, the relationship between BeMORE and the third party data processor will be governed by a contract and strict security requirements will be in place to protect your personal information. We will never sell your personal information.
In some cases, we might share your personal information where we have your consent to do so, in the event we merge, or if we are under a legal or regulatory duty to do so (e.g. to HMRC).
We may use your contact details to send you information that is genuinely interesting, appropriate, and relevant to you. This may be regarding new research, educational meetings, fundraising, events, our products and services.
We obtain your consent to do so in some cases where required by law – you can withdraw that consent at any time.
If you no longer wish to be contacted for marketing purposes please click here to ask for your marketing preferences to be amended.
In general we remove identifiable personal data from our records six years after the date of our last interaction. In most cases, this represents six years after the last financial transaction. There are a few exceptions to this rule. If a supporter has kindly left BeMORE a gift in their will we will maintain our records of that pledge indefinitely to carry out legacy administration and communicate effectively with the families of people leaving us a legacy.
You have the right to request a copy of the personal information that we hold about you, by email or writing to us at the following address: BeMORE, Kemp House, 160 City Road, London, EC1V 2NX. We may need to confirm your ID before providing your information (subject to any exemptions).
In addition to your right of access, you have the following rights in respect of your personal information (subject to exemptions):
You can prevent their use through your browser settings, but you will then not be able to use all the functionality of our website.
We take appropriate and proportionate measures to safeguard your personal information and to prevent the loss, destruction, misuse or alteration of it.
Your personal information is only accessible by appropriately trained staff, volunteers and contractors and stored on secure servers.
In general your personal information is held within the UK or European Economic Area (EEA). We may use agencies/ suppliers to process personal data on our behalf – if personal information is held by or sent to them outside if the EEA we will take all steps reasonably necessary to ensure that the recipient implements appropriate safeguards (such as by entering into standard contractual clauses approved by the European Commission) to protect your personal information.
By email: firstname.lastname@example.org
By post: BeMORE, Kemp House, 160 City Road, London, EC1V 2NX
You are entitled to make a complaint at any time to the Information Commissioner’s Office (ICO) – www.ico.org.uk/contact-us. However, we always welcome the opportunity to resolve any concerns before you feel this is necessary.